Animal Care Intake Manager

Animal Care · Wildomar, California
Department Animal Care
Employment Type Full-Time
Minimum Experience Senior Manager/Supervisor
Compensation $22.00 - $25.00 per hour

Are you ready to make a profound difference in the lives of thousands of animals and the people that love them every year? Do you want to fully use your animal welfare management skills and lead a team that provides the care and shelter for animals that need it the most?  Do you have at least two (2) years of managerial experience in an animal welfare or animal control organization?

If so, Animal Friends of the Valleys (AFV) is looking for an experienced animal welfare / animal control leader to join our mission-oriented, non-profit Team!

For over 30 years, AFV has been helping animals in need, and we now support our local communities of Canyon Lake, Lake Elsinore, Murrieta, Temecula, Wildomar, Menifee and parts of Riverside County. We provide a safe haven for all animals and provide them quality and affordable care, including foster programs, low-costs spay and neuters, vaccinations and adoptions.

Summary of Duties:

Under the general supervision and direction of the Deputy Director of Operations, the Animal Care Intake Manager is responsible for daily oversight of kennel operations to include animal care, feeding and cleaning of kennels and animal shelter enclosures. The Animal Care Intake Manager is also responsible for the daily oversight of the Health Care Department to include the reviewal and approval of medical treatment of all animals. Additionally, the Animal Care Intake Manager supervises, trains, coaches and develops staff in order to meet department goals.  

Essential Functions: 

Kennel Operations

  • Responsible for ensuring that all staff provides the maximum standard of care (i.e. food, water, sanitation and safety) to all animals sheltered at AFV.
  • Responsible for monitoring each animal’s temperament and determining the animal’s adoptability, with emphasis on safety for both the animal and clients / potential adopters
  • Determines, implements and oversees animal handling and sanitation and disease control protocols to ensure proper care of the animals.
  • Alerts the Executive Director, Deputy Director of Ops, and staff to potential population crisis, disease epidemics, or other factors that might compromise the AFV’s goal of achieving a set percentage goal save rate of adoptable animals.
  • Ensures animals housed under quarantine are handled in accordance with internal and state requirements.
  • Responsible for assuring work stations, examination areas, kitchens and holding areas are clean, safe, and appropriately stocked.
  • Daily inventory review of shelter animals.
  • Monitor changes in animals’ appearances and/or behaviors.
  • Consults with the Deputy Director of Operations on all purchases of equipment, supplies and materials for the kennels.
  • Responsible for inventory of kennel supplies and food.
  • Responsible for monitoring and maintaining cleaning equipment, tools and appliances.
  • Oversees and monitors accurate record-keeping of drug and euthanasia logs.
  • Maintain proper communication with other departments throughout the day to ensure client satisfaction
  • Assigns tasks from Daily Cleaning List to Animal Care staff
  • Take on kennel attendant duties as needed
  • Other assigned duties as assigned by Executive Director or Deputy Director of Operations.

Health Care Operations

  • Responsible for monitoring the care and treatment of sick and injured animals.
  • Responsible for microchipping animals
  • Restrains animals for procedures (e.g. microchipping, suture removal, etc.)
  • Assist in restraining hard to control/aggressive pets
  • Assist in exam rooms as needed.
  • Administers medication as needed.
  • Euthanasia

Staff Management

  • Directly supervises Animal Care staff.
  • Coaches staff by providing job guidance, ongoing feedback and timely performance evaluations.
  • Assures staff is adequately trained and coached to a level necessary to achieve department goals.
  • Determines staff levels, and works with the Deputy Director of Operations to recruit, screen, interview and hire new staff.
  • Works with the Deputy Director of Operations to resolve staff personnel issues and complete performance reviews.
  • Responsible for staff training and monitoring staff adherence to safe animal handling and disease protocol standards.
  • Responsible for department scheduling.

Qualifications and Certifications and/or Education

  • Valid California Class “C” driver’s license
  • 2 years of managerial experience in an animal welfare or animal control organization.
  • Current certification to conduct humane euthanasia, or completion of certification to conduct humane euthanasia within 3 months from date of hire

In Addition to Qualifications and Certifications and/or Education:

Knowledge of:

  • Animal health, behavior and breeds.
  • Excellent communication and leadership skills.
  • Proprietary Software management
  • Strategic planning

Ability to:

  • Exercise good judgment when dealing with the public, staff and volunteers.
  • Commit to AFV’s mission and goals.
  • Make decisions regarding the care and welfare of animals.
  • Communicate effectively both written and oral.
  • Build relationships both internally and externally with superiors, peers and subordinates.
  • Focus on AFV needs; anticipate, understand and respond to those needs.
  • Foster teamwork.
  • Lead by example. Positively influence others to achieve results that are in the best interest of the organization.
  • Make timely decisions by assessing the situation to determine the importance, urgency and risk.
  • Organize by setting priorities, developing schedules, monitor work progress towards goals, and track details, data, information and activities.
  • Plan by determining strategies to move organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve problems by assessing the problem situation to identify cause, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Work effectively in stressful situations


Working Conditions:

Environmental Conditions:

  • Work is performed in an animal shelter setting with the potential for exposure to high noise levels, zoonotic diseases, animal bites and scratches. Work is performed indoors and outdoors with exposure to cleaning agents in the kennel area. Frequent walking, standing, bending, and stooping are required for 8 – 10 hours a day to perform essential job functions. Regular lifting of 50 – 150 lbs. with reasonable accommodations is required.

Physical Conditions:

  • Walking
  • Stooping (bend at waist)
  • Standing
  • Sitting for extended periods of time.
  • Enter data into a computer terminal, operate standard office equipment, and telephone use.
  • Driving
  • Lifting up to 50lbs.with or without assistance
  • Additionally, handle dogs weighing up to 150 lbs.
  • Stretching/Reaching
  • Exposure to extreme heat: Temp above 100 degrees for periods of more than one hour
  • Exposure to hazardous materials in accordance to Prop 65.
  • Climbing
  • Hand/finger dexterity
  • Repetitive Motions

Work Attire:

  • In accordance with AFV dress code policy.
  • Animal Care staff is to wear scrubs.

Work Assignment:

  • May be required to work on evenings, weekends and holidays. Must be able to work the 3rd Sunday from 11:00am to 4:00pm on a rotating basis with other supervisors.

Direct Reports:  

Animal Care Coordinator

Registered Veterinary Technician

Veterinary Technician Assistant

Animal Care Specialists

Animal Care Support Staff

Thank You

Your application was submitted successfully.

  • Location
    Wildomar, California
  • Department
    Animal Care
  • Employment Type
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation
    $22.00 - $25.00 per hour