Summary of Duties:
Reports directly to the Executive Director. Plans, organizes and directs assigned functions and shelter operational activities of Animal Friends of the Valleys (AFV). The Deputy Director / Director of Operations (DDO) will draft and maintain administrative and operational procedures to ensure compliance with county, state and federal ordinances, laws and regulations and city contracts.
As an Executive Team Member of Animal Friends of the Valleys (AFV), the DDO will require thorough knowledge of various company processes, including animal shelter operations, departmental Standard Operating Procedures, strategic planning, budgeting, and employee mentoring and development. This position will support the Executive Director translating AFV’s Strategic Plan into action and operational results. This will include incorporating AFV core strategies, initiatives and action items are completed within stated timelines. Model behavior aligned with AFV Mission Statement, Vision Statement and Core Values. The DDO will provide leadership in carrying out the above, implementing operating models and driving for continuous process improvement. The ideal candidate must be competent and able to plan many different kinds of operational activities. The DDO must be an excellent leader who can discover the most efficient ways to operationally run Animal Friends of the Valleys. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
• Liaise with Executive Director (ED) to make decisions for operational activities and set operational strategic goals and implementation in alignment with AFV’s Strategic Plan
• Acts in the ED's absence, assuming the duties of the ED
• Ensures that AFV’s business is well-coordinated and productive
• Plan and monitor the day-to-day running of AFV operations to ensure smooth
progress and transitions
• Supervise assigned directors, from designated departments and train, supervise, mentor
and evaluate the work of subordinate staff. Provide constructive feedback, write and
facilitate employee performance appraisals.
• Plan, develop and implement staff training programs
• Evaluate regularly the efficiency of business procedures according to organizational
objectives and recommend/apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes to enhance customer satisfaction
• Revise and/or formulate operational policies and promote their implementation, once
• Review financial information and adjust operational budgets to promote profitability
• Coordinate the development and preparation of department budgets and exercise
management control over departmental expenditures
• Monitor the annual budget for assigned departments in conjunction with entire AFV operating budget
• Manage relationships/agreements with external partners/vendors, as appropriate
Business Metrics / Analysis:
• Analyze departmental procedures and organizational structures in relation to
operational needs and develop plans and processes to increase efficiency and cost-
• Evaluate overall performance by gathering, analyzing and interpreting data and
• Ensure that the company runs with legality and conformity to established regulations and
• Prepare departmental reports, recommendations and studies to evaluate
effectiveness of department services recommending corrective action when
• Prepare, review, and analyze proposed state and federal legislation for potential impact
on department operations/processes and provide recommendations
Qualifications and Certifications and/or Education
• Proven experience as Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of animal welfare industry’s legal rules and guidelines and California state
regulations as it pertains to animal welfare
• Knowledge of animal sheltering legal rules and guidelines and California state
regulations as it pertains to animal sheltering
• In depth knowledge of diverse business functions and principles (e.g. finance, customer
service, strategic planning, etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with Microsoft Office and strong computer skills
• Possession of a valid California Class “C” driver’s license, must be insurable to drive a personal or company vehicle
• Minimum BS/BA in business administration or relevant field; MS/MA is preferred
• Minimum five years’ experience as an operations manager; animal welfare experience preferred
· Work is performed in office, outdoor, animal shelter, animal clinic,and external locations as required.
· Frequent standing, bending, reaching, kneeling, sitting on the floor, walking, and climbing stairs
· Regularly sits at a computer station and operates electronic equipment
· Regularly moves about the campus to coordinate work
· Exposure to disinfectant solutions when cleaning per Proposition 65.
· Consistent exposure to animals and animal allergens under conditions with limited alternatives available
· Subject to animal bites and scratches while handling animals
· Dexterity and comfort required to hold, harness, and care for a variety of animals
• Per AFV dress code policy.
· Available to accommodate a flexible work schedule including weekends, evenings, and some holidays
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